Helena Haynes-Carter

Chief Diversity, Equity, and
Inclusion (DE&I) Officer for KeyBank
Cleveland, Ohio

Helena is responsible for driving the diversity, equity and inclusion strategy across the bank. In this role, she leads the strategy and tactics to improve the acquisition, development and retention of diverse talent and suppliers.

Helena has more than 30 years of business and DE&I experience, panning the healthcare, financial services, energy, and public sector industries. She has a track record of success in workforce, community, customer, and supplier diversity.

Previously, Helena served as senior director, global DE&I for UnitedHealth Group. In this role, she led enterprise-wide DE&I strategic and business initiatives. During the COVID-19 pandemic, she orchestrated a $14 million response with community-based organizations throughout the U.S., deploying over 30,000 COVID-19 tests, wrap-around services, and care referrals. Helena earned a bachelor’s degree in Business Administration and Marketing Management from the University of Colorado at Boulder and an MBA in Change Management and Leadership from Hamline University in St. Paul, Minnesota KeyCorp is based in Cleveland, OH and is one of the nation’s largest bank-based financial service companies, with assets of approximately $190 billion.